Client Retention: Tips to Keep Your Client Base Interested, Engaged, and Profitable


Webinar Overview

In this 15-minute webinar, client communications expert Dr. Sarah Wooten shares:

  • The business advantages of focusing on client retention rather than attracting new clients
  • Tips to integrate learned soft skill knowledge with your team
  • Tips for using your practice management software to retain clients, streamline communication, and improve long-term staff efficacy
  • The needs, wants, and desires of today’s veterinary service and product consumer
  • Practice metrics and compliance assessments that can help you track how you’re doing

Get to Know the Speaker:

Sarah Wooten, DVM, CJV

Dr. Wooten graduated from University of California-Davis School of Veterinary Medicine in 2002. A member of the American Society of Veterinary Journalists, Dr. Wooten divides her professional time between small animal practice in Greeley, Colorado, public speaking on associate issues, leadership, and client communication, and writing.